Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

Your Complete ITIL Help Desk/Service Management Solutions

Phone Solution






Plantronics designs headsets for a wide range of devices, including phones, laptops and handhelds. Its offerings enhance a variety of applications across numerous markets.

Polycom offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.  See how Polycom VoIP/SIP telephones can impact your business
The SoundPoint IP family of desktop IP phones delivers superb performance in SIP-based environments. Polycom Communicator delivers high-performance voice communications from your PC, and works with a variety of soft phone applications. The VoiceStation products feature robust enterprise-class conference phone performance in a compact, affordable package. The SoundPoint Pro products feature handsets with speakerphone capabilities for traditional analog phone lines. And the Polycom CX family of devices for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 offers a complete unified communications experience at a significantly lower total cost of ownership.



Cisco/Linksys leader in routing, switching and SIP gateways

Interactive Intelligence provides the most innovative contact center software (also known as call center software) and IP telephony products and service To learn how to impact first call resolution with out IP Communications Manager
IP Communications Management replaces expensive and limited proprietary telephony hardware with an IP, VoIP, SIP software based telephone system.


Help Desk Solution






HEAT Help Desk delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands.  Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. To find out more about information about how HEAT help desk software solution can improve your customer service experience
 HEAT help desk software delivers help desk and request tracking that allows real time remediation and escalation.


IT Service Management incorporates all of ITIL best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). IT service management offers you a complete ITIL solution
FrontRange IT Service Management adopts all of the ITIL best Practices bringing together the best in service desk software and help desk software providing a world class help desk, service management solution

Voice Solution






IP Communications Management replaces expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  To learn how to impact first call resolution with out IP Communications Manager
IP Communications Management replaces expensive and limited proprietary telephony hardware with an IP, VoIP, SIP software based telephone system.


Nuance offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs. To learn how Nuance Speech solutions can assist your business
Nuance is the leading speech solution provider in the world. Foundation technologies include Automated Speech Recognition (ASR), Text-To-Speech (TTS) and Speaker Verification (SV).



VegaStream gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer. For quality VegaStream VoIP  gateway solutions
VegaStream gateway distributes 
				seamless VoIP for voice traffic between your telephone 
				equipment, Voice over IP networks and PSTN. It can be used to 
				bridge an analog PBX to the VoIP IP 
				Communication Management solutions we offer


PC Life Cycle Solution






Enteo provides software, and hardware management, with advantages that no company wishes to miss out on, raising the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.  See how easy it is to deploy OS and software with enteo PC Lifecycle Solution
Centralized management of software, hardware, and users creates advantages that no company wishes to miss out on. enteo Software has, through constant innovation, repeatedly raised the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.

Centennial provides your service delivery teams complete and up-to-date visibility of all assets related to your users when they log incidents or trouble tickets. Centennial Discovery's hybrid agent technology ensures that, no matter where in the world IT assets are located, or which platform they are running on, IT and business managers have full visibility of the entire network. Any new hardware or software added to the network is automatically recognized and added to the asset repository. Asset data is automatically collected and stored in a common Configuration Management Database (CMDB)Get your hands around your IT inventory with our asset management.Maximize the return on your IT investment by actively managing your IT assets, software licenses, and lease agreements. HEAT Inventory Management simplifies asset management by providing concise, timely, and detailed asset information.


NeverFail
offers an award-winning high availability and disaster solution that protects your company's productivity, profitability and reputation at an affordable offers an award-winning high availability and disaster solution. To learn more about high availability and disaster recovery.

 

 

 

 

 

 

 

Knowledgebase Solution






RightAnswers provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.To see how RightAnswers Self Service Knowledge Solution can impact your first level help desk software calls by 20% to 50%.

HEAT Plus Knowledge provides your IT help desk agents easy access to answers and solutions, and tools for updating and sharing information. To learn more how HEAT Plus Knowledge can impact first level support calls click here

ITSM Knowledge Management
is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

At BAI Systems & Engineering we offer a simple business philosophy to all of our clients:

 
  • Listen, engineer, consult and provide a first class ITIL service management software solution

  • Provide the best training & education to ensure the client thoroughly understands their solution

  • Offer solutions at fair and competitive Investment

  •  GSA contract number GS-35F-0886N
    BAI Systems & Engineering currently has FrontRange, VegaStream, Right Answers, Polycom, Plantronics, Nuance, Linksys and Enteo under our GSA Contract. For GSA pricing, contact us at (404) 549-8053 or email us at sales@baisystems.net. To review our GSA Pricing Catalog please go to our GSA Page.