Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

 

 

 

 

 

 

 

Crystal Reports Training

 

 

 

 

Advanced Designing HEAT Reports with Seagate's Crystal Report Designer®
Course Length: 3 days (lecture/lab)

Course Description:

This course acquaints the student with the tools Crystal provides for building a reports, plus gives the student experience in using these tools and techniques against a HEAT database. The course provides a foundation upon which a student can grow. Even for those with Crystal Report writing experience, this course provides a powerful refresher for report design against the HEAT database

Classes Starting at $995 per person (Discount for additional Students)

HEAT Plus Knowledge Training

 

 

 

 

Course Length: 2 Days (lecture/lab)

Course Description:

HEAT Plus Knowledge offers a web-based solution for storing, authoring, and sharing knowledge. In this two-day course you will learn how to install/configure HEAT Plus Knowledge as well as integrate the HEAT Knowledge Connector with Call Logging and HEAT Self Service for a comprehensive knowledge solution. Also, you will learn how to manage content network links, content services and content collections; establish a workflow for new knowledge, and evaluate knowledge site security needs.

Classes Starting at $995 per person (Discount for additional Students)

HEAT Administrator Training

 

 

 

 

Course Length: 5 Days (lecture/lab)

Course Description:

The HEAT System will be approached from the perspective of an Administrator/User. The skills to effectively navigate throughout HEAT will be covered as well as the Administrator features including customization and maintenance. The management tools that come with HEAT, which include Auto Ticket Generator, Business Process Automation Module, Answer Wizard, Manager's Console, and HEAT Alert will also be discussed.

Classes Starting at $1,295 per person (Discount for additional Students)

HEAT Technician Training

 

 

 

 

Course Length: 2 Days (lecture/lab)

Course Description:

The HEAT System will be approached from the perspective of a Technician/User. It is an intensive, beyond the basics exploration of HEAT’s Call Logging, Alert Monitor, and Knowledge Management (First Level Support or HEAT Plus Knowledge) modules. It is intended for those individuals who directly support HelpDesk activities, including call takers and assignment technicians

Classes Starting at $695 per person (Discount for additional Students)

 

 

 

 

 

 

 

 

Training

BAI Systems & Engineering has taught our help desk software and IT Service Management training classes in an onsite and offsite environment.  We have found teaching our clients on their own premises with their own software increases their ability to learn effectively on their own help desk software platform.

 

 

 

 

Prices does not include travel expense.

 

 

 

 

The BAI Help Desk Software Tune-Up is very important when we modify your existing software and hardware systems.  As we install new HEAT Help Desk Software and IT Service Management Software components to your current system, we want to make sure you get every last dollar of performance possible from your operations. 

The BAI Help Desk Software Tune-Up is a flexible diagnostic tool.  It can be implemented on a global (company wide) basis or just within a department or functional group.  You tell us what you want, and we’ll design it.  It is a stand alone service we offer to you regardless of whether you purchase products from us or not.

We provide a detailed summary of our findings that can be used to implement your own changes or to outline what BAI can correct for you.  There will be a formal presentation to your decision makers at the end of the HEAT Tune-Up.

Who does the Tune-Up?

We will bring only experienced, accredited and certified help desk software and HEAT professionals to your site.  Once we have an idea of the areas you want covered and what portions of people, processes and systems we will be observing, we will pick the best staff for your operations.

 

 

 


 
 



 

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Related resources

BAI HEAT Administrators course was

taught on-site using our own data on our

own system. This allow us to get a full

understanding of how robust HEAT could

benefit us and our external customers. Adam Sibernagel of FIRSTGroup America

 

BAI Crystal Reports Class gave us a complete knowledge into how we can write and compile

our own reports. James Ingram of Department

of Labor

 

I have a better appreciation of what HEAT

 can do for us since going through the o

n-site HEAT Administrator Class. Kiran Hombaiah of MARTA

 

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For HEAT Help Desk Software Training Click Here to contact us

 

For help desk software Training and Tune-up specials go to our Promotions