Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

About BAI Systems & Engineering

Founded in 1993, BAI Systems & Engineering, headquartered in Atlanta, Georgia, prides itself in selling, providing, implementing and designing world-class ITIL compliant Help Desk Software and IT Service Management Software solutions.  BAI Systems & Engineering has position itself strategically to focus on their Clients core competencies of People, Processes and Systems.  This allows our clients to realize their immediate and long-term goals by keying in on adopting the ITIL principles of:
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Availability Management
  • Configuration Management
  • Service Level Management

Our Clients have found that we provide an ITIL compliant help desk software and IT service management solution. We really care about their concerns, impacts by fully understanding their help desk software solution and benefits.  The benefits of increased efficiency, training our clients in every aspect of the software, getting our clients answers that impact the overall proficiency of their help desk software and IT service management software solution.

Our clients have found that we have increased their awareness, efficiency, understanding for their customer service help desk software and their IT service management software has led them to gain anywhere from 50% to 70% more usage and functionality on their help desk.

Our partnering effort focuses on marrying key solutions together for our clients to build the best ITIL compliant help desk software and the best service management software solution for their company.  Our Partner relationships include:
  • FrontRange - the developers of the award winning ITIL compliant HEAT Help Desk Software, IT Service Management, IP Communications Manager, HEAT Inventory Management, HEAT Voice Self Service, HEAT Self Service, Incident Management, Configuration Management, Change Management, Service Level Management, Inventory Management, Asset Management and Knowledge Management Software Solutions.
  • VegaStream - gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN.
  • Right Answers  -  provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.
  • Polycom - offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.
  • NeverFail - is dedicated to creating a world where business applications are continuously available. High Availability, Disaster Recovery and Data protection disciplines come together through an affordable and accessible solution.
  • Linksys - Linksys, a division of Cisco Systems, Inc., is the recognized global leader in VoIP, Wireless and Ethernet networking for home, SOHO (Small Office, Home Office) and small business users. Headquartered in Irvine, California, Linksys specializes in products and solutions that provide effortless and economical sharing of broadband Internet connections, files, printers, digital music, videos, photos and gaming over a wired or wireless network. These reliable, easy-to-use, world-class products are backed with award-winning technical support, setting the standard for excellence in the consumer and small business.
  • enteo - provides management of software, hardware, and users creates advantages that no company wishes to miss out on, raising the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.
  • Nuance - offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs.
BAI Systems and Engineering is a five-star Service and Support Solution Provider. GSA provider in HEAT Training, HelpDesk tune-up, Customer Service ITIL Application Professional Service. Products are FrontRange Solutions HEAT, FrontRange Soultions IT Service Management (ITSM), FrontRange Solutions IP Communications Management (IP Contact Center) IPCM IPCC, Nunace Real Speack Text-To-Speech, Nuance Speech Recognition, VegaStream SIP Gateway, Polycom SIP Phones, Plantronics Headsets, RightAnswers Knowledgebase, enteo PC Life cycle, Asset Management

Our Clients:

EDS, US Army,  National Guard Bureau, Department of Energy, Kyrstal, AAA, Department of Labor, Alverno Information Services, FIRSTGroup America (formerly:  Laidlaw Transportation), University of Arkansas Medical Services, S P Richards, Arby's, Passport Health, GA Administrative Office of the Courts, SC Judicial Department, City of Atlanta Aviation Department, Fort Detrick, and Hartsfield/Jackson Airport