Your Complete ITIL Help Desk/Service Management Solutions Phone Solution Plantronics designs headsets for a wide range of devices, including phones, laptops and handhelds. Its offerings enhance a variety of applications across numerous markets. Polycom offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.  See how Polycom VoIP/SIP telephones can impact your business Cisco/Linksys leader in routing, switching and SIP gateways   Help Desk Solution HEAT Help Desk delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands.  Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. To find out more about information about how HEAT help desk software solution can improve your customer service experience   IT Service Management incorporates all of ITIL best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). IT service management offers you a complete ITIL solution Voice Solution IP Communications Management replaces expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  To learn how to impact first call resolution with out IP Communications Manager Nuance offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs. To learn how Nuance Speech solutions can assist your business Quintum gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer. For quality Quintum VoIP  gateway solutions PC Life Cycle Solution IT Asset Management Software Reduce Cost, Risk and Complexity with Unified Control of the IT Estate. FrontRange IT Asset Management software helps organizations establish and maintain effective IT operations to support business goals of cost control, risk mitigation and IT Governance. FrontRange IT Asset Management solutions address the key business issues of: Software Asset Management, License Management, Desktop Management, Citrix Server Management, Virtualization Management and Network Discovery FrontRange IT Asset Management software is designed for organizations with growing and distributed networks, helping to dramatically reduce manual workload and enabling IT staff to focus on adding value to business operations.  See how IT Asset Management can increase efficiency and save your organization             Knowledgebase Solution RightAnswers provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.To see how RightAnswers Self Service Knowledge Solution can impact your first level help desk software calls by 20% to 50%. HEAT Plus Knowledge provides your IT help desk agents easy access to answers and solutions, and tools for updating and sharing information. To learn more how HEAT Plus Knowledge can impact first level support calls click here ITSM Knowledge Management is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them

At BAI Systems & Engineering we offer a simple business philosophy to all of our clients:

• Listen, engineer, consult and provide a first class ITIL service management software solution

• Provide the best training & education to ensure the client thoroughly understands their solution

• Offer solutions at fair and competitive Investment

•  GSA contract number GS-35F-0886N
  BAI Systems & Engineering currently has FrontRange, VegaStream, Right Answers, Polycom, Plantronics, Nuance, Linksys and Enteo under our GSA Contract. For GSA pricing, contact us at (404) 549-8053 or email us at sales@baisystems.net. To review our GSA Pricing Catalog please go to our GSA Page.