Plantronics designs headsets for a wide range of devices, including phones, laptops and handhelds. Its offerings enhance a variety of applications across numerous markets.   See how Plantronics headsets can improve the quality in your help desk/call center

Polycom offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.  See how Polycom VoIP/SIP telephones can improve you VoIP application



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HEAT Help Desk delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands.  Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. Find out how HEAT help desk software solution can improve your customer service experience
 

IT Service Management incorporates all of ITIL best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). Find out how IT service management offers you a complete ITIL solution

IP Communications Management replaces expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  Learn how to impact first call resolution with our IP Communications Manager


Nuance offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs. Learn how Nuance Speech solutions can assist your business



VegaStream gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer. Learn more about  VegaStream VoIP  gateway solutions

Enteo provides software, and hardware management, with advantages that no company wishes to miss out on, raising the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.  See how easy to deploy OS and software with enteo PC Lifecycle Solution

Asset Management provides your service delivery teams complete and up-to-date visibility of all assets related to your users when they log incidents or trouble tickets. Asset data is automatically collected and stored in a common Configuration Management Database (CMDB) Get your hands around your IT inventory with our asset management solutions


NeverFail offers an award-winning high availability and disaster solution that protects your company's productivity, profitability and reputation at an affordable price.  Find out how NeverFail can protect your data investment through High Availability/Disaster Recovery. To learn more about high availability and disaster recovery.

RightAnswers provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.  To see how RightAnswers Self Service Knowledge Solution can impact your first level help desk software calls by 20% to 50%.

HEAT Plus Knowledge provides your IT help desk agents easy access to answers and solutions, and tools for updating and sharing information.  To learn more how HEAT Plus Knowledge can impact first level support calls click here

ITSM Knowledge Management is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them