Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

Employment

BAI has the following job openings. BAI Systems & Engineering is a great place that offers growth and opportunity to the right individuals.

Position: ITIL Software Sales Representatives:

Description:

Person must be highly motivated and must have at least 1 to 2 years sales experience preferably software sales experience.  High commission on software and professional services.  Please send resume to sales@baisystems.net.

Requirements:

  • A demonstrated track record of extraordinary performance and commitment

  • Excellent professional image

  • Demonstrated ability in B2B sales at the "C" level of organizations of all sizes– including Fortune 500 companies – see examples below*

  • Excellent written communication skills

  • Experience generating proposals based on complex requirements

  • Strong ability to deliver PowerPoint and live demo presentations to groups of all sizes

  • Good analytical and problem solving skills

  • Experience maintaining strong, long-term customer relationships with significant add-on/repeat business

  • Self-starter -- demonstrated ability to work productively with minimal supervision

Travel:

This is primarily an outside sales position and travel is required. Not a full "road warrior" position (most of our direct customers are in the South East). In addition, we participate in a number of trade shows and other group events, and our marketing plan calls for increasing such participation. Therefore, in addition to local travel by personal auto, it is reasonable to expect out of town travel approximately once or twice per month for several days, depending on level of business activity and other factors.

Compensation:

  • Fully commissioned with an initial draw to cover the start-up period

  • Quota driven and incentive bonuses

  • All direct/approved sales expenses (travel, entertainment, etc) are paid by the company

  • Participation in company stock option plan

Contact: sales@baisystems.net

Position: Software Engineering/Trainer:

Description:

BAI Systems & Engineering is seeking a creative, energetic, and skilled software engineer to design the software for our help desk software and ITIL compliant IT Service Management Software Solutions. The ideal candidate will be highly committed to creative software design with input from typical end users. This role will work with our interaction with our clients to make design new features and improve existing ones to improve the usability of our HEAT help desk software, IP Communications Manager, IT Service Management Software.

Requirements:

  • Bachelor’s degree in software engineering or equivalent experience
  • Minimum 7 years experience in software development in both embedded systems, and PC applications environment
  • Experience in SQL, Oracle and DB Databases, HTML languages, Microsoft IIS
  • Strong understanding of TCP/IP networking concepts is a must
  • Solid understanding of inf file, Microsoft Windows Registry, and InstallShield
  • Effective leadership, organization and project management skills. Experience in managing outsourced projects highly desired.
  • Fast learner, good troubleshooting skills, willingness to take ownership of project and ability to get the job done with minimal supervision
  • Excellent communication skills, both written and verbal

Contact: helpdesk@baisystems.net

Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module.