Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

GSA Schedule

We are a GSA Solution Provider. We provide HEAT Training, HelpDesk tune-up, Customer Service ITIL Application Professional Service. Products are FrontRange Solutions HEAT, FrontRange Soultions IT Service Management (ITSM), FrontRange Solutions IP Communications Management (IP Contact Center) IPCM IPCC, Nunace Real Speack Text-To-Speech, Nuance Speech Recognition, VegaStream SIP Gateway, Polycom SIP Phones, Plantronics Headsets, RightAnswers Knowledgebase, enteo PC Life cycle, Asset Management

BAI Systems & Engineering is a primary vendor for Federal Government.  Our GSA contract number is: 
GS-35F-0886N  CCR #:  1VAL3  DUNS#:020614967

Catalog can be found on GSA Advantage

GSA Pricing Schedule or contact sales@baisystems.net

Product on GSA: 
  • FrontRange - the developers of the award winning ITIL compliant HEAT Help Desk Software, IT Service Management Software, IP Communications Manager, HEAT Inventory Management, HEAT Voice Self Service, HEAT Self Service, Incident Management, Configuration Management, Change Management, Service Level Management, Inventory Management, Asset Management and Knowledge Management Software Solutions.
  • VegaStream - gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN.
  • RightAnswers  -  provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.
  • Polycom - offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.
  • NeverFail - is dedicated to creating a world where business applications are continuously available. High Availability, Disaster Recovery and Data protection disciplines come together through an affordable and accessible solution.
  • Linksys - Linksys, a division of Cisco Systems, Inc., is the recognized global leader in VoIP, Wireless and Ethernet networking for home, SOHO (Small Office, Home Office) and small business users. Headquartered in Irvine, California, Linksys specializes in products and solutions that provide effortless and economical sharing of broadband Internet connections, files, printers, digital music, videos, photos and gaming over a wired or wireless network. These reliable, easy-to-use, world-class products are backed with award-winning technical support, setting the standard for excellence in the consumer and small business.
  • enteo - provides management of software, hardware, and users creates advantages that no company wishes to miss out on, raising the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.
  • Nuance - offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs.

Related resources

Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

Saluting one our Dedicated Customers of the Month. We support our Troops in their efforts.