Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

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GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

integrated voice data phone system

IP Communications Management Office Suite

Advanced Business Phone Systems for Growing Businesses

Crystal Clear Call Quality Using Your Existing Network


FrontRange Voice offers a full-featured IP-PBX for all your employees. You can deploy FrontRange Voice solutions for your entire company, or alongside existing systems to support a single department with higher communication needs. The FrontRange Voice software solution resides on a standard Windows™ server.

 The Features You-and Your Callers-Expect

With a FrontRange Voice system, your employees have advanced voicemail capabilities, accessible via phone or email, speed dial, call forwarding, and more.

Your callers will be greeted by an auto attendant that you can easily configure from anywhere via a Web-based interface, with features such as dial by extension, dial by name, and delivery to call groups.

 Lower Equipment Costs, Wider Options

FrontRange Voice is software and standards-based, allowing you to avoid overly complex and/or expensive proprietary phone systems, networks, and gateways. Your employees can use standard or VoIP phones. Choose from the wide variety of SIP-compliant IP phones and USB headsets for your high-function, low-cost desktop telephones and headsets.

 Increase Productivity

FrontRange Voice is designed to raise productivity by making simple tasks, simple and quick to do. Repeated, everyday telephone tasks of voicemail retrieval, conferencing, transfers, and handling multiple calls are intuitive and efficient thanks to the Communicator desktop softphone. The software flexibility allows you to align your telephone communications to your business processes instead of your business processes being forced into the constraints of your physical phone system.

 Eliminate Inter-office Tolls

VoIP allows you to communicate with remote offices and workers toll free.

Extend Advanced Features to Remote Offices, Telecommuters, and Mobile Employees

The IP Communications Management server can use VoIP to extend advanced telephony services to anyone that you authorize with a high-speed Internet connection. Telecommuters and mobile employees, for example, can benefit from unified messaging, including remote configuration of services.


Features:
  • Powerful VoIP Softswitch — The foundation of the FrontRange Voice Server is a complete IP business telephone system. Web-based management and reporting eliminates the need for expensive third-party system support.
  • Unified Voice Messaging — Unified messaging is standard, enabling your users to retrieve voicemails from their phone or email.
  • IP Extension Support — The system supports many popular VoIP office phone handsets, extending advanced phone capabilities throughout your organization. The PC softphone feature allows remote workers to use FrontRange Voice from anywhere with a broadband connection.
  • Automated Attendant — Create voice-prompted routing menus for your full company or individual departments. Multiple built-in auto attendants make configuration easy.
  • Web-based Auto Attendant Programming — Simply click a button to record conversations, such as transactions or customer complaints, for the record and for training.
  • Conversation Recording Tools — Simply click a button to record appropriate conversations such as a transaction
    or customer complaint and save them for later review.
  • Integration with Microsoft Live Communications Server — Seamlessly integrate with Microsoft Live Communications Server, adding presence management, instant messaging, and telephony integration that adds dial-out and screen "pops" of Microsoft Outlook records.