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Integrated Telephony
Solutions for
GoldMine
FrontRange GoldMine®
and FrontRange Voice
is a comprehensive
communications
solution that
combines the two
most powerful
customer contact
business tools -
your phone system
and your GoldMine
Customer
Relationship
Management (CRM)
system. It is
designed to help
businesses deliver
an optimal customer
experience using
advanced IP
telephony to drive
business value in
every customer
interaction.
The Power of
Two
FrontRange has long
provided CRM
solutions to
increase sales,
improve marketing
tactics, and help
companies analyze
and communicate with
their best customers
and prospects more
efficiently.
FrontRange Voice is
designed from the
ground up to provide
productivity for the
Goldmine users.
FrontRange Voice
includes an
advanced,
software-based IP
telephone system
with Unified
Messaging, Auto
Attendants, inbound
and outbound
productivity
applications as well
as easy to use
management.
Features:
-
Click to Dial
- Increase
GoldMine user
productivity by
offering click
to dial out of
GoldMine contact
records and with
automatic
tracking of
calling activity
in the customer
record
-
Screen Pops
- Help your
customers
provide better
service when
inbound calls
ring and
automatically
trigger a screen
pop of GoldMine
customer
information to
their desktop PC
-
Better Campaign
management
- Simplify your
customer's
outbound calling
campaigns with
an automated
preview
dialing
application
(list
management, call
distribution,
status
reporting)
- Pop
Telemarketing
Calling Scripts
- Increase
effectiveness of
outbound calling
groups with
Automated Script
Pops
that maximize
outbound sales
campaign
performance.
-
Powerful VoIP
Softswitch
- Complete IP
business
telephone system
is included as
the foundation
of FrontRange
Voice.
-
Unified Voice
Messaging
- Be notified of
your voicemails
via email, and
listen to them
there. Listen to
your emails
from your phone.
-
Web-based
application
builder
- Change the
Auto Attendant
messaging to
your customers
or adjust call
routing options
with this
easy-to-use GUI
application.
-
Integration with
business
applications
- Seamlessly
integrates with
6.7 and later
version of
GoldMine® CRM as
standard.
-
Conversation
recording tools
- Simply click a
button to record
appropriate
conversations
such as a
transaction
or customer
complaint and
attach them to
customer records
for later
review.
- Self
management and
reporting CRM
solutions
- Simplified Web
based management
and reporting
eliminates the
need
for expensive
3rd party
support.
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