IT Service Management
ITSM
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The
Benefits of Alignment with ITIL Best Practices
The FrontRange IT Service
Management
product line is designed with ITIL best
practices (also SOX and COBIT strategies). ITIL
is the Information Technology Infrastructure
Library, an open and extensible best-practices
framework. Originally developed by the British
government, ITIL has become the leading
international standard in IT service management
processes. Thousands of organizations have
adopted ITIL in their process development. ITIL
alignment in your FrontRange IT Service
Management deployment
gives you access to a wealth of best practices
information developed across thousands of
organizations, and a means to act on what you
learn.
Best practices work to align IT with your
business goals, improve efficiency of service
delivery, sustain revenue growth, improve
corporate information systems, and improve
customer loyalty.
FrontRange IT Service Management is the most complete ITIL-based
service management solution available, and has
the highest level of ITIL support, with over 100
ITIL-certified professionals on staff at
FrontRange.
The Benefits of Role-based
Implementation
All FrontRange IT Service Management modules allow your
administrators and users to configure their
system based on each user's role in your
organization. You can create dashboards and
reports, and implement role-based policies for
business rules, reporting, and security. Work
easily with business objects, focusing on
business functions, not coding and testing. No
matter the user's role-change manager, service
manager, technician, etc.-you can select and
tailor the business objects that perform the
functions for that person's role.
The
Flexibility of Phased Implementation
Your needs and budget
priorities are ever changing. FrontRange
IT Service Management can be deployed one module at a
time and easily scales from a few users
to your entire organization. You control
the entire process-including the effect
on your organization and your budget.
Combining rapid deployment and quick
time-to-benefit with modular deployment,
FrontRange IT Service Management gives you practical
budgetary and operational visibility of
your entire service technology program.
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FrontRange IT Service
Management Addresses
Your Core Business Drivers Directly
- Cost Reduction
- Regulatory Compliance (Sarbanes Oxley,
ISO/IEC, etc.)
- Reducing IT Complexity
- Process Improvement
- Business Process Alignment
- Operational Efficiency
- Integration & Standards
The Benefits of
FrontRange IT Service Management 's Comprehensive
Functionality and Integration
Capabilities
All FrontRange solutions share a common
architectural platform, including
reporting engine, business processing
engine, data structure and integration
platform, allowing you to plug and play
across disciplines and efficiently share
technical capabilities. The common
platform approach reduces the complexity
of your IT infrastructure, lowers total
cost of ownership (TCO), and streamlines
your business processes. The
standards-based approach allows easy
integration with similarly standard
third party components, protecting your
current investment in these components.
The Convergence of
Service & Lifecycle/Infrastructure
Management
FrontRange IT Service Management's comprehensive service
and lifecycle products improves service
levels and productivity, delivers best
practices and standardization, and
aligns IT to the delivery of business
value.
The Right
Architecture is Critical for Your
Service Technology
FrontRange IT Service Management uses an open, extensible
architecture built on .NET. It is a true
services oriented architecture (SOA).
The structure allows full traceability
and audit capabilities, and secure Web
access by administrators and end users.
Use of a single metadata-driven CMDB
allows centralized input, management,
and access. The design allows true,
real-time dashboards and business-level
configuration of processes and
application of best practices.
FrontRange is the
Next-Generation Business Application
Supplier
FrontRange Solutions provides a
comprehensive line of CRM, Heat Help
Desk, service desk and full lifecycle
management solutions, and a global
service and support network, making
FrontRange a reliable and safe choice
for your needs now, and in the future.
FrontRange is the only Microsoft Gold US
certified partner with a service desk
offering. FrontRange applications
provide:
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- World-class Features
- Enterprise-class Functionality
- Fast Implementation
- High Ease-of-Use
- Open, Standards-based Modern
Architecture
Strategic Business Alignment
- A Proactive, User-driven Service Model
- Adapting to Change as a Constant-Not an
Exception
- Business-driven, Technology-supported
Bottom-line Value
- Affordability
- Fast Time-to-Benefit
- Low TCO
For ITSM Promotions,
click
here.
Incident Management
Powerful Incident Tracking and Resolution
Resolve customer issues more effectively while
lowering service desk costs with this leading-edge
service management platform. The foundation of the
IT Service Management solution family, Incident
Management offers automated processes and reporting
to accelerate response times and improve service
levels.
Problem Management
Identify Problem Sources and Resolutions
Minimize the negative impact of problems within your
IT infrastructure. Problem Management helps you
pinpoint the source of incidents, allowing your
service desk to correct issues quickly.
Change Management
Minimize the Impact of Change
Gain control of your changing IT demands. Change
Management enables you to minimize the impact of
change by managing, tracking, and optimizing
changes, and ensuring that your business goals and
IT services are in constant alignment.
Release Management
Smoother, Less Costly Releases
Plan, deploy, and manage releases with precision and
confidence. Release Management helps you manage the
entire release cycle, reducing implementation time
and costs and increasing rollout visibility and
quality.
Service Level Management
Meet Service Expectations, More Accurately
Improve customer satisfaction by more accurately
defining your service level agreements. With
automated processes and real-time visibility into
your service delivery, Service Level Management
enables you to continuously refine your service
delivery and agreements.
Configuration Management
Enterprise Class Configuration Management
Accurately and efficiently identify, define, and
report configuration items in your IT system.
With real-time reporting and automated processes,
Configuration Management offers a view into the
status of change incidents and provides a single
repository for all your IT assets.
Availability Management
Measure and Improve Service Availability
Get a 20/20 view into how components and services
perform over time to measure availability. Through
best practices-driven reporting and tight
integration with Service Level Management,
Availability Management increases service
reliability and reduces configuration repair times.
Self Service
Quickly Reduce Call Volumes
Empower customers to find answers and log their own
service issues 24/7. Web-based Self Service frees
your team to focus on resolution and reduces your
service desk costs.
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