IT Service Management -
Availability Management
ITSM
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The FrontRange ITSM
Availability Management module allows you to
measure the availability of a component or
service to perform its specific function over
time. Monitor availability via real-time
dashboards and availability reports. Incident
reports provide mean time between failure (MTBF)
and mean time to repair (MTTR). Failure
assessment capabilities allow you to see the
risk a specific, single point of failure
presents. The module enables your organization
to proactively reduce down time and CI
unavailability, and simply to know what issues
exist in this previously hard-to-identify and
quantify area.
As part on FrontRange ITSM's next generation of
service technology, the Availability Management
module can be tightly integrated with Service
Level Management to provide a holistic view of
the relationship between SLAs and availability,
valuable information for developing your
organization's IT resource allocation, comparing
and evaluating SLAs, and strategic planning.
Availability Management aligns with ITIL best
practices, supporting and helping you implement
your business strategy. The Availability
Management module also supports your regulatory
compliance efforts.
Your organization can expand the power of
FrontRange ITSM Availability Management by
easily integrating it with any other FrontRange
modules or third-party applications.
FrontRange HEAT Users: Change
Management can extend the value of HEAT by
integrating ITIL best practices into your
processes and extending the capabilities of your
service desk.
Look Deeper
Inside
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 Benefits
- Increase up-time,
effectively requiring less IT
investment and saving costs
- Lower the average time CIs
are unavailable
- Boost the reliability of
services and configuration items
(CIs)
- Clearly understand the
relationship between
availability and SLAs, and make
informed IT allocation decisions
Features
- Real-time reporting
— Instantly see availability of
components and services, and
truly understand the associated
costs. Choose from a suite of
valuable availability and
incident reports.
- SLA comparison
— Create service level review
reports to measure against SLAs.
Add further value with tight
integration with Service Level
Management.
- Failure assessment
— Understand how a single point
of failure affects other
elements of the infrastructure.
Also determine the difference
between component and service
failure.
- Seamless integration
— Integrate Availability
Management with your existing
applications and databases for a
single view of activities
regardless of data location
Recommended
System Requirements
Application Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 4 GB
- Hard Disk: 300
MB HDD
- Microsoft .NET Framework,
version 1.1
Additional Server Recommendations for
Inventory Module
- 10 GB of additional hard disk
space
- 5 GB of swap space
Web
Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 Server
- RAM: 4 GB
- Microsoft Internet Information
Services (IIS) server 6.0
- Microsoft IE 6.0
Database Server
- CPU: Pentium
Dual CPU or Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 5 GB
- MS SQL 2000 SP3
- MS SQL 2005
- Oracle 9i, Release 2, driver
9.2.0.5 (with ODBC driver 9.2.0.5.4,
Client 9.2.0.1.0, Oracle Provider
for OLE DB 9.2.0.2.0, and Oracle
Data Provider for .NET 9.2.0.4.01)
Additional
Database Recommendations for Inventory
Module
- 200 GB of free hard disk space
- 10 GB of swap space
Inventory
Database Sizing Guideline
- 500KB per scanned asset
Client
Requirements
- CPU: Pentium IV
or equivalent
- Operating System:
Microsoft Windows XP SP2, Windows
2000
- RAM: 1 GB
- 100 MB of free hard disk space
- Microsoft .NET Framework,
version 1.1
- Microsoft Internet Explorer 6.0
SP1
- Crystal Reports CR 9.2.33, CR
10.0.33, CR 11.0.33
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