IT Service Management - Change
Management
ITSM
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The FrontRange ITSM Change
Management module enables you to manage, track,
and optimize changes, ensuring that your
business goals and IT services are in constant
alignment. Deployment of FrontRange ITSM Change
Management will manage change efficiently and
optimize the benefits of change. Change
Management ensures that standardized methods and
procedures are used to efficiently and promptly
handle all changes, streamlining workflow and
increasing productivity. This approach minimizes
the impact of change-related incidents on your
IT services, and on your business.
Change management not only improves your
day-to-day operations but also increases the
agility of your business strategically. Change
management allows your organization to implement
changes successfully that would otherwise have
been beyond your organization's capacity or
would not have made it to implementation due to
implementation costs reducing projected ROI.
Change Management aligns with ITIL best
practices, supporting and helping you implement
your business strategy. The Change Management
module also supports your regulatory compliance
efforts.
Your organization can expand the power of
FrontRange ITSM Change Management by easily
integrating it with any other FrontRange modules
or third-party applications.
FrontRange HEAT Users: Change
Management can extend the value of HEAT by
integrating ITIL best practices into your
processes and extending the capabilities of your
service desk.
Look Deeper
Inside
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 Benefits
- Better management of work
flow associated with changes,
including planning, approval,
and implementation
- Reduced adverse impact of
changes on business operations
- Fewer change-related
incidents
- Increased visibility of
pending and in-progress changes
for the service desk
- Reduction in the number of
changes that need to be backed
out or left incomplete
- Improved reporting of change
effectiveness
- Overall cost reductions
Features
- Support for industry
best practices and regulatory
requirements — Enhance
your ability to improve
processes and to meet internal
IT controls
- Automated workflow
— Assign incoming changes with a
priority and category based on
user-defined rules and workflows
- Dynamic approvals
— Simplify reviewers' approval
process. Managers can submit
approvals through the Change
Management module or via email.
- 360-degree view of
change impact — Know
how each change will affect your
organization by seeing the exact
IT components and users affected
Recommended
System Requirements
Application
Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 4 GB
- Hard Disk: 300
MB HDD
- Microsoft .NET Framework,
version 1.1
Additional Server Recommendations for
Inventory Module
- 10 GB of additional hard disk
space
- 5 GB of swap space
Web
Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 Server
- RAM: 4 GB
- Microsoft Internet Information
Services (IIS) server 6.0
- Microsoft IE 6.0
Database Server
- CPU: Pentium
Dual CPU or Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 5 GB
- MS SQL 2000 SP3
- MS SQL 2005
- Oracle 9i, Release 2, driver
9.2.0.5 (with ODBC driver 9.2.0.5.4,
Client 9.2.0.1.0, Oracle Provider
for OLE DB 9.2.0.2.0, and Oracle
Data Provider for .NET 9.2.0.4.01)
Additional
Database Recommendations for Inventory
Module
- 200 GB of free hard disk space
- 10 GB of swap space
Inventory
Database Sizing Guideline
Client
Requirements
- CPU: Pentium IV
or equivalent
- Operating System:
Microsoft Windows XP SP2, Windows
2000
- RAM: 1 GB
- 100 MB of free hard disk space
- Microsoft .NET Framework,
version 1.1
- Microsoft Internet Explorer 6.0
SP1
- Crystal Reports CR 9.2.33, CR
10.0.33, CR 11.0.33
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