IT Service Management - Configuration
Management
ITSM
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The FrontRange ITSM
Configuration Management module enables
enterprise-class management of the configuration
items (CIs) within your IT system. You have the
ability to define, accurately identify, and
report CIs. Automated approval and assignment
processes create efficiencies and cost savings.
You can monitor CI status in real-time,
including the status of change incidents,
requests for change, and verification of CI
completeness and correctness. The module employs
a configuration management database (CMDB) that
provides a single repository for all CIs.
The Configuration Management module allows you
to employ best practices using dynamic object
models to easily relate assets to owners and
view their relationships. Part of FrontRange
ITSM's next generation of service technology,
you have full visibility of real-time asset
status, including relationships to incidents,
problems, and changes, transforming your
organization from reactive to proactive.
Configuration Management aligns with ITIL best
practices, supporting and helping you implement
your business strategy. The Configuration
Management module also supports your regulatory
compliance efforts.
Your organization can expand the power of
FrontRange ITSM Configuration Management by
easily integrating it with any other FrontRange
modules or third-party applications.
FrontRange HEAT Users: Change
Management can extend the value of HEAT by
integrating ITIL best practices into your
processes and extending the capabilities of your
service desk.
Look Deeper
Inside
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 Benefits
- Increase quality and extent
of configuration services, while
lowering costs
- View CI status at any time
- Accurately predict the
impact of configuration changes
- Create a foundation for
Incident, Problem and Change
Management
- View relationships among
assets, CIs and more
- Efficiently manage change
Features
- Single configuration
management database (CMDB)
for all IT assets, including
hardware, software, networks,
contracts, SLAs, and more
- Manage Relationships
— Create associations and report
on CIs and their relationships
to incidents, problems and
changes.
- Group services and their
supporting CIs
- Powerful real-time
reporting — For all
assets, create customized views
and give any-level user
roles-based views into the
appropriate information
- Detailed data
— Share detailed configuration
management data with IT
managers, service desk agents,
technicians and others
- Automatic alerts
— Be notified when preventative
maintenance is necessary
- Asset histories
— Speed troubleshooting with the
right information viewed by the
right person
Recommended
System Requirements
Application
Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 4 GB
- Hard Disk: 300
MB HDD
- Microsoft .NET Framework,
version 1.1
Additional Server Recommendations for
Inventory Module
- 10 GB of additional hard disk
space
- 5 GB of swap space
Web
Server
- CPU: Pentium
Dual-Core 1.8GHz+
- Operating System:
Windows 2003 Server
- RAM: 4 GB
- Microsoft Internet Information
Services (IIS) server 6.0
- Microsoft IE 6.0
Database Server
- CPU: Pentium
Dual CPU or Dual-Core 1.8GHz+
- Operating System:
Windows 2003 R2 SP1 Server
- RAM: 5 GB
- MS SQL 2000 SP3
- MS SQL 2005
- Oracle 9i, Release 2, driver
9.2.0.5 (with ODBC driver 9.2.0.5.4,
Client 9.2.0.1.0, Oracle Provider
for OLE DB 9.2.0.2.0, and Oracle
Data Provider for .NET 9.2.0.4.01)
Additional
Database Recommendations for Inventory
Module
- 200 GB of free hard disk space
- 10 GB of swap space
Inventory
Database Sizing Guideline
Client
Requirements
- CPU: Pentium IV
or equivalent
- Operating System:
Microsoft Windows XP SP2, Windows
2000
- RAM: 1 GB
- 100 MB of free hard disk space
- Microsoft .NET Framework,
version 1.1
- Microsoft Internet Explorer 6.0
SP1
- Crystal Reports CR 9.2.33, CR
10.0.33, CR 11.0.33
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