Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

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GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

IT Service Management - Inventory/Asset Management
ITSM

FrontRange ITSM Inventory/Asset Management provides your service delivery teams complete and up-to-date visibility of all assets related to your users when they log incidents or trouble tickets.

Asset data is automatically collected and stored in a common Configuration Management Database (CMDB) ensuring data integrity and consistency. The automated identification and collection of network systems provides a 360-degree view of IT information enterprise-wide.

FrontRange ITSM Asset Management shares a common architectural platform with all FrontRange ITSM products.

Deployment & Integration Options

  • Standalone
  • With HEAT
  • With FrontRange ITSM
Built on standards-based open architecture, all FrontRange ITSM products work well with standards-based third-party systems.

Features
  • Automatic scans for computers and network devices
  • Full audit trail to record changes to assets throughout each asset's lifecycle
  • Agent-less technology that reduces implementation complexity
  • Customizable business processes for real-time alerts and event-driven automated responses
  • Real-time dashboards that you create with customizable queries to display information driven by your business needs
  • Interoperability and shared CMDB integrated with FrontRange ITSM to identify and resolve problems faster
  • Tight integration with the FrontRange ITSM's Problem and Change Management approval processes
  • Modular architecture that supports integration with HEAT

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