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Nuance Recognizer is the speech
recognition solution of choice for
companies looking to achieve
differentiation and win customer loyalty
by delivering an exceptional customer
experience. It combines the natural
conversational capabilities of
OpenSpeech Recognizer and SpeakFreely
with the administrative resources of
Nuance 8.5 to deliver a best-of-breed
speech recognizer that drives business
performance by dramatically enhancing
the efficiency of speech-based
self-service interactions. Providing
unprecedented accuracy, reliability, and
ease of use, Nuance Recognizer is
helping companies around the world to
transform the way they care for
customers, business partners and
employees. Like all Nuance Care
Solutions, it helps organizations
enhance business efficiency, increase
caller satisfaction, and achieve
differentiation through superior
customer care. Organizations who have
invested in speech-based self-service
benefit from improved business
performance. Nuance Recognizer v9 is the
best-of-breed speech recognition
software that dramatically increases the
efficiency of self-service solutions.
Your callers have more efficient
self-service interactions due to higher
accuracy and more natural conversations.
Your resources enjoy efficiencies from
built-in load balancing and centralized
server management. Your deployments and
maintenance are easier from more
efficient server management with its
centralized logging, reporting, tuning,
and other analytical tasks. The result
is unparalleled levels of reliability,
accuracy, and ease of use that will
transform the way you care for your
customers.
Nuance Recognizer helps drive higher
business performance through more
efficient self-service solutions that
increase automation rates and improve
customer satisfaction. It optimizes
self-services interactions and enhances
the customer experience by delivering
outstanding value in three key areas:
- Accuracy
Increase the efficiency of your
interactions with callers, using
state-of-the-art acoustic models and
natural conversations that make it
easier to resolve issues on the
first call.
- Reliability
Increase the efficiency and
scalability of your resources with
load balancing, resource management and centralized
logging and monitoring services that
lead to high service availability.
- Ease of use
Increase the efficiency of
deployments and maintenance with a
centralized server management
station that simplifies reporting,
tuning, and other analytical tasks
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