Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

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GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

Nuance, Text-To-Speech TTS, Automatic Speech Recognition ASR, Open Speech Recognition OSR, Voice Recognition, Speaker Verification SV solution provided by BAI in Atlanta Georgia

Nuance Speech Solutions

 

Speaker Verification





 

Speaker Verification makes voice services more robust to fraud. Speaker Verification quickly and automatically confirms a caller's identity using the unique characteristics of each customer's voice. Advanced technology complements other means of identifying callers, such as using live agents to confirm the account holder's birth date, account balance, or government ID number.

For an IT Help Desk, the customer can call in to reset network password. To acertain the identity of the caller, the caller can speak last 4 digit of his Social Security Number.

Speaker Verification SV solution provided by BAI in Atlanta Georgia


 


 

Speech Recognition





 

Nuance Recognizer is the speech recognition solution combines the natural conversational capabilities of OpenSpeech Recognizer and SpeakFreely with the administrative resources of Nuance 8.5 to deliver a best-of-breed speech recognizer that drives business performance by dramatically enhancing the efficiency of speech-based self-service interactions.

At your Help Desk, Speech Recogniton can capture customer information so that it can be passed to our IP Communications Management software where the call can routed accordingly.

Automatic Speech Recognition ASR, Open Speech Recognition OSR, Voice Recognition solution provided by BAI in Atlanta Georgia


 

Text-To-Speech





 

RealSpeak is software that converts text into remarkably high quality speech. Whether you want to speech-enable an in-car navigation system, provide a screen reader for the blind or partially sighted, or enhance your call center service, RealSpeak is the natural solution. Friendly, expressive, highly intelligible quality that speaks for itself.

In the case of Customer Service, Text-To-Speech is used in IVR to read out information such as top urgent issues, or ticket status.

Text-To-Speech TTS Nuance Natural Sounding solution provided by BAI in Atlanta Georgia


 




















 

 

 

 

 

 
Features and Benefits
Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module Drive an improved customer experience
Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module Better business performance
Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module Increase employee productivity


 

 

Nuance RealSpeak Nuance RealSpeak Text-To-Speech TTS solution

Nuance Recognizer Nuance Recognizer, Automatic Speech Recognition ASR, Open Speech Recognition OSR, Voice Recognition

Nuance Speech Secure Nuance Speech Secure, Speaker Verification

Nuance Verifier Nuance Verifier, Speaker Verification

 

Click here to request product information on Nuance products

Hear Nuance Text-To-Speech samples

The customer called for a problem and your Call Center IVR announces a known issue using Text-To-Speech technology. The customer presses option 2 to automatically create a trouble ticket and link it to the known issue. The Call Center's phone did not even ring! When the known issue is resolved, all linked trouble tickets are automatically resolved and the customers received an email that his problem is now fixed. That is efficiency at its best!