Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  



RightAnswers Content Solutions

As the recognized leader in providing Knowledge Solutions for the internal IT Help Desk, RightAnswers is committed to providing high-impact Knowledge and Services that help end-users self-resolve problems to reduce calls to the Help Desk, and increase Support Analyst effectiveness to improve First Call Resolution Rates (FCRR) and minimize Call Escalation. RightAnswers provides the definitive technical support Knowledge Base for use by end-users and Support Analysts that delivers the highest level of quality service, while delivering cost savings and efficiencies to your support organization.

Supporting the RightAnswers Unified Knowledge Suite, the RightAnswers Knowledge Success program is comprised of the following:

  • Knowledge-Paks® Library
  • Knowledge Cycle™
  • Custom Content Services.