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By following a defined methodology based on
Knowledge “best practices”, RightAnswers provides a
full-range of knowledge-authoring services designed
to develop and maintain “success-oriented” solutions
for your company-unique content. Our Content
Development team will transform “experience-based”
content into a set of high-performance Knowledge
whether this content exists in internal-developed
documents, existing repositories, analysis from call
logs, or held by subject matter experts within the
organization.
By following the RightAnswers Custom Content
Methodology, the RightAnswers Custom Content Team
will:
- Identify: Using the RightAnswers
Custom Content Assessment Forms in conjunction
with a review of your Search Logs, RightAnswers
can help you determine which applications
generate the most incidents and what content
will have the greatest impact on your end-users
and reduce calls to the Help Desk.
- Create: Where content does not
exist, RightAnswers will author content based on
your needs.
- Enrich: RightAnswers will convert
your existing custom Knowledge (regardless of
the format) into a high-impact Knowledge Base
utilizing RightAnswers' “best practices”
- Measure: RightAnswers provides
Knowledge Analytics and Effectiveness Services
to continually gauge the effectiveness of your
Knowledge Base.
- Maintain: as part of our Proactive
Knowledge Cycle Management strategy,
RightAnswers provides “Health Checks” as defined
in our Knowledge Refresh Guide to help you
determine when existing solutions should be
edited or new solutions authored.
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