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As part of the RightAnswers Knowledge Success
program, RightAnswers provides the RightAnswers
Knowledge-Paks® Library. The Knowledge-Paks Library
is comprised of over 125,000 solutions covering 250
of the most popular commercial off-the-shelf
software applications, and contains comprehensive
application feature, functionality, and usage
information. RightAnswers' Knowledge-Paks,
especially when coupled with RightAnswers’ Custom
Content Services, are designed to increase the
ability for end-users to self-resolve their
incidents, and improve the efficiency and
effectiveness of support analysts.
Select titles are also available in Spanish,
French and German.
RightAnswers Knowledge-Paks® are designed as one
of the following six major solutions types:
- How-To: shows step-by-step functionality to
achieve a specific result.
- Error Messages: derived from aplication-specific
error messages, this solution provides either an
explanation or work-around to a failed
process/procedure.
- Diagnostic Tree: a "decision tree" that
provides end-users with an additional option
when searching for a solution.
- Show-IT: a multi-media presentation that
provides a step-by-step solution walk-through
(providing "just-in-time" eLearning)
- Automate-IT: provides "wizard like"
functionality that automatically runs a solution
on the end-user's desktop
- Problem/Solution Pairs: generally matched
with a "How To" Knowledge-Pak, this solution is
effective when the end-user generally knows
"how" to, but is unable to, do something.
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