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RightAnswers Self-Service: University Edition
As Higher Education Help Desk organizations
strive to provide a high level of support, they
continuously need to identify and adopt strategies
that make their services more efficient and
cost-effective. Quite simply, today's Higher
Education Help Desks are being mandated to “do
more...with less.”
Built upon the RightAnswers Self-Service
platform, the University Edition provides Higher
Education clients with industry-tailored content
designed for students, faculty and staff to
self-resolve their incidents via a customizable user
experience. The University Edition also provides an
efficient and effective process for end-users to
request Help Desk assistance (when needed) as well
as cost-effective tools that enable Support Analysts
to increase the level of available support.
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