Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

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GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

 

Vega 400
 

Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

The Vega 400 connects existing digital PBXs and the public network to IP networks bringing dramatic telephony cost savings. The Vega 400 is a new class of VoIP gateway - field upgradeable to support up to 120 VoIP calls and delivering maximum throughput for all supported VoIP traffic.

The Vega 400 VoIP Gateway is provided with 4 E1/T1 interfaces and can be purchased with various capacities for handling up to 120 VoIP channels.

At glance:

  •  4 E1/T1 interfaces
  •  Up to 120 VoIP calls
  •  Field-upgradable through expansion modules
  •  SIP and H323 VoIP signalling
  •  N. American and ETSI PRI signaling, QSIG, T1 CAS

 

Read the TMC Labs Review here
 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

Features & Benefits

Simple and Efficient Expansion

Vega 400 has been designed with the future in mind, comprising a base unit with expansion slots and, through this expansion, additional VoIP capacity can be added in the field. In line with the growth of inter-site voice traffic, additional VoIP channels can be provisioned with ease when needed.

Flexibility and SImplicity of E1/T1 Configuration

Each E1/T1 interface is independently configurable as either Network Side or Terminal Side and allows the Vega 400 to be connected to both a PBX and the ISDN simultaneously for a varienty of applications. This eliminates disruption to the configuration of existing equipment and increases the flexibility and choices available for call routing.

Open, Non-Proprietary, Configurable Interfaces

The Vega 400 supports a variety of signalling schemes:

  •  ETSI ISDN
  •  NI1, NI2, AT&T, 5ESS, DMS100
  •  ISO QSIG Basic Call and QSIG Feature Transparency
  •  CAS (Channel Associated Signalling)

This superior flexibility results in significant levels of interoperability with a wide range of existing telecommunications systems. VegaStream VoIP Gateways also support SIP, H.323 and T.38 Fax and this further extends Vega 400's interoperability with a broad mix of VoIP equipment.