Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

 

Vega Europa


Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

VegaStream, SIP Gateway, IP Gateway, Voice Over IP, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, Professional Services, ITIL, Service and Support, IP Contact Center, IP Communications management, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

The latest addition to the Vega 50 portfolio, the Vega 50 Europa VoIP Gateway connects a range of legacy telephony equipment, including PBX's, ISDN telephones, ISDN, analog phones and the PSTN to IP networks. The Europa supports up to 10 analog ports, and either 4 or 8 basic rate ISDN channels on 4 interfaces - 4 BRI interfaces supporting NT and TE mode.

The following gateway configurations are available as standard:

  • 4 FXS + 2 FXO
  • 8 FXS + 2 FXO
  • 2 BRI Interfaces (4 channels)
  • 4 BRI Interfaces (8 channels)

 

Features & Benefits

Total Flexibility of BRI and Analog Configuration

Each BRI Interface is independently configurable as either Network (NT) or Terminal Side (TE) and allows the Vega 50 Europa to be connected to both a PBX and the ISDN simultaneously. This eliminates disruption to the configuration of existing equipment and increases the flexibility and choices available for call routing.

The Vega 50 Europa is configurable for different country requirements including tones and line impediance, 600R, 900R or CTR-21 making it easy to deploy for a wide variety of applications. This ensures that VegaStream connected networks, within multinational site locations, can be supported with confidence.

Open, Non-Proprietary, Configurable Interfaces

The Basic Rate Interface (BRI) Vega 50 Europa VoIP Gateways support ETSI BRI while the analog variants support standard Loop Start signalling resulting in significant levels of interoperability with a wide range of existing telecommunications systems. VegaStream VoIP Gateways also support SIP, H.323 and T.38 Fax and this extends that interoperability to a broad mix of VoIP equipment.

Lifeline PSTN Backup

Vega 50 Europa VoIP Gateway, when equipped with FXS ports, are also fitted with two FXO ports. When powered, Vega 50 Europa will route calls to or from these two FXO ports. Under power failure conditions, the two FXO ports provide a hard-wired by-pass feature to the two FXS ports. This allows PSTN calls still to be made, giving resilience and confidence of business continuity, even under power failure conditions.