Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

 
 

How can VoIP help your business?

 

As with many emerging technologies, Voice over the Internet (VoIP) has been surrounded by hype and a new vocabulary of buzzwords that serve only to confuse customers and make them wary. However, the basic proposition for VoIP is simple, and VegaStream gateways provide a simple, low risk way for companies to benefit from it.

Business Benefits of VoIP/Internet Telephony

  • Using one network instead of two – reducing line rental, servicing and inconvenience
  • Lower call costs. Long distance call costs are reduced as calls bypass the PSTN
  • Inter and intra-site call costs are reduced or eliminated by using the existing corporate network.

Before VoIP

In a typical office setup phones are connected to a Private Branch eXchange (PBX). This on-premises phone switching system serves that company only, and routes voice calls to the PSTN. If the call is to another business, the destination PBX at that site forwards the call internally to the correct extension telephone.

VegaStream, SIP Gateway, IP Gateway, Voice Over IP, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, Professional Services, ITIL, Service and Support, IP Contact Center, IP Communications management, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module 

After VoIP

VegaStream gateways are used by enterprises to take calls off the PSTN and onto three types of IP network:

  • Pre-existing IP wide area network connecting computers at different enterprise sites
  • The network of a telephone service provider using the internet itself to carry calls
  • The public internet
VegaStream, SIP Gateway, IP Gateway, Voice Over IP, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, Professional Services, ITIL, Service and Support, IP Contact Center, IP Communications management, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

What is VoIP?

VoIP essentially removes the cost of using the public switched telephone network (PSTN) to make telephone calls. Furthermore, because the internet is designed for data and is not dependent on fixed locations, VoIP provides the enterprise with new opportunities for improving productivity and flexibility.

So what are VoIP Gateways?

Many companies still have separate voice and data networks but would like to take advantage of the benefits of using Internet Telephony. A gateway therefore converts a telephone conversation into the correct format as data packets to enable it to travel across a data network as Internet Telephony. Gateways are required at both ends of a telephone conversation so that voice can be converted then reconverted back into intelligible language at the other end. VegaStream VoIP gateways are available to cater for different sized companies according to the number of simultaneous conversations that would typically take place. For example, the Vega 50 6x4 supports up to 24 analog ports, up to 16 basic rate ISDN channels on 8 interfaces or a mixture of port types and capacities.

 


VegaStream, SIP Gateway, IP Gateway, Voice Over IP, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, Professional Services, ITIL, Service and Support, IP Contact Center, IP Communications management, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module