Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  



Business stops when email dies. Deadlines are missed, orders are not processed, communication halts – at stake is your organization’s reputation, financial performance and ultimately, business success. With Microsoft Exchange at the center of your communication and collaboration strategy, availability is the key to keeping your lines of communication open.

Email is so important to your organization that any outage with Exchange requires quick resolution. A storage failure which brings down Exchange and requires a server rebuild from backup media is a major issue. At best the impact is lost productivity and downtime of several hours, and at worst it is lost email and downtime for several days. Losing email can have severe consequences. Losing orders and business inquiries is bad enough, losing documents and email trails required for compliance takes the impact to another level.

With Neverfail for Exchange, email downtime will become a thing of the past. High Availability and Disaster Recovery are combined to deliver maximum email availability. Built on the Neverfail Continuous Availability Platform , you can be certain that Exchange will be available 24x7 even when servers are affected by planned and unplanned outages. Asynchronous replication, seamless failover and switchback, LAN and WAN protection, point-in-time rollback, continuous user connection and extensive monitoring and automation ensure business continuity, high availability and disaster recovery are delivered in one affordable and accessible solution.

Exchange high availability requirements are delivered through proactive monitoring of the health of your Exchange system. Network, operating system and related applications such as anti-virus, anti-spam and BlackBerry Enterprise Server software can be monitored. Performance indicators ranging from SMTP queue lengths to CPU and disk availability metrics are checked against best practice settings to determine availability threat levels. Windows services are monitored to ensure they are active, and can be restarted automatically after failure.

When failover is inevitable Neverfail for Exchange takes care of switching the email service to a secondary server with no interruption for end-users. Data and application recovery is not required to keep email flowing and maintain access to the complete email database. Outlook does not require restart, users just keep on working. Business continues. How do email outages impact business? Download your free Osterman Research Whitepaper on Email Availability here.



Click below to get information for Neverfail

For Demo of the Neverfail suite click below: