Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

Products Catalog

HEAT Software Maker Description Detail
HEAT FrontRange Help Desk solution that delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands.  Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. HEAT Help Desk Brochure Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

HEAT Help Desk Datasheet Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

HEAT Help Desk Solution Overview Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

HEAT Help Desk/Enteo Datasheet Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
HEAT Self Service (HSS) FrontRange Self Service solution that integrates with HEAT Help Desk so that your customers effectively help themselves, thus reducing the cost by 90% from traditional phone call inquiry. HEAT Help Desk Self Service Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
iHEAT FrontRange Browser-based Web access to your HEAT Help Desk system for mobile and remote employees. iHEAT Help Desk  Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
HEAT Voice Enabled FrontRange Add the power of integrated telephony solutions to your HEAT Help Desk solution. HEAT Help Desk/IPCM Network Design Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
HEAT Voice Self Service FrontRange Add telephony self service such as Automatic Password Reset, Automated status updates, and After hours ticket creation. HEAT Help Desk Voice Self Service Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
HEAT Inventory Management FrontRange Effectively manage your IT assets, software licenses, and leases within your HEAT Help Desk.

HEAT Inventory Management

HEAT Inventory vs. HAT Comparison

HEAT Plus Knowledge (HPK) FrontRange Benefit from integrated use of your knowledge base information within your HEAT Help Desk solution. HEAT Plus Knowledge
 IT Service Management Maker Description Detail
IT Service Management (ITSM) FrontRange IT Service Management incorporates all of ITIL® best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA).  If you have an existing HEAT Help Desk solution, you may integrate HEAT into ITSM as the Incident Management module. IT Service Management Brochure Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

Benefit of ITIL Service Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

IT Service Management/HEAT Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Incident Management FrontRange Incident Management module provides your organization the core functionality of efficiently identifying, responding to, and tracking events needing resolution. IT Service Management Incident Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Problem Management FrontRange Problem Management module allows you to efficiently identify and address the problems that underlie the incidents. The Problem Management module gives you tools to initiate actions to correct or minimize adverse impact from the problem and to address the root cause. IT Service Management Problem Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Change Management FrontRange Change Management module enables you to manage, track, and optimize changes, ensuring that your business goals and IT services are in constant alignment. Release Management addresses the entire release cycle, increasing rollout visibility and quality. IT Service Management Change Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Release Management FrontRange Release Management module enables your organization to plan, deploy, and manage releases to system users with precision and confidence. Release Management addresses the entire release cycle, increasing rollout visibility and quality. IT Service Management Release Management
ITSM Service Level Management FrontRange Service Level Management module enables you to manage service agreements throughout their lifecycle of agreement initiation, monitoring, taking action should service fall short of compliance, and reporting on performance. You can define and manage service catalogs, service level agreements, operational level agreements, and underlying contracts. IT Service Management SLA Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Configuration Management FrontRange Configuration Management module enables enterprise-class management of the configuration items (CIs) within your IT system. You have the ability to define, accurately identify, and report CIs. The module employs a configuration management database (CMDB) that provides a single repository for all CIs. IT Service Management Configuration Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Availability Management FrontRange Availability Management module allows you to measure the availability of a component or service to perform its specific function over time. Monitor availability via real-time dashboards and availability reports. Failure assessment capabilities allow you to see the risk a specific, single point of failure presents. IT Service Management Availability Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Knowledge Management FrontRange Knowledge Management module is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them. IT Service Management Knowledge Management Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Inventory Management FrontRange Asset/Inventory Management provides your service delivery teams complete and up-to-date visibility of all assets related to your users when they log incidents or trouble tickets.
Asset data is automatically collected and stored in a common Configuration Management Database (CMDB) ensuring data integrity and consistency. The automated identification and collection of network systems provides a 360-degree view of IT information enterprise-wide.		 IT Service Management Inventory Management  Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
ITSM Self Service FrontRange Self Service module provides a powerful locally based or Web-based self-service tool. Web access-Enable customers to log from any Web browser, lowering your costs per transaction  
IP Communications Management (Contact Center) Maker Description Detail
IP Communications Management (IPCM) FrontRange FrontRange Voice is a comprehensive IP business telephone system and call center management system. Designed from the ground up entirely in software, this standards-based design provides an advanced business phone system for feature-rich voice communications that replaces complex, proprietary telephony hardware. IP Communications Management Brochure Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

IP Communications Management Datasheet Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
IP Communications Management Office Suite FrontRange FrontRange Voice offers a full-featured IP-PBX for all your employees. You can deploy FrontRange Voice solutions for your entire company, or alongside existing systems to support a single department with higher communication needs. The FrontRange Voice software solution resides on a standard Windows server. IP Communications Management IP Office Suite Brochure Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
VegaStream SIP Gateways Maker Description Detail
Vega 400 VegaStream The Vega 400 connects existing digital PBXs and the public network to IP networks bringing dramatic telephony cost savings. The Vega 400 is a new class of VoIP gateway - field upgradeable to support up to 120 VoIP calls and delivering maximum throughput for all supported VoIP traffic. The Vega 400 VoIP Gateway is provided with 4 E1/T1 interfaces and can be purchased with various capacities for handling up to 120 VoIP channels. Vega 400 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Vega 50 VegaStream The Vega 50 6x4 FXS gateway enables a range of legacy telephony equipment, including PBXs, key systems and analog phones to connect to VoIP networks. The Vega 50 6x4 FXS supports up to 10 analog ports/ Vega 50 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Vega Europa VegaStream The latest addition to the Vega 50 portfolio, the Vega 50 Europa VoIP Gateway connects a range of legacy telephony equipment, including PBX's, ISDN telephones, ISDN, analog phones and the PSTN to IP networks. The Europa supports up to 10 analog ports, and either 4 or 8 basic rate ISDN channels on 4 interfaces - 4 BRI interfaces supporting NT and TE mode. Vega Europa Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Vega 5000 VegaStream The Vega 5000 VoIP Gateway range is designed to connect analog phone systems to IP networks. Available with 24 or 48 FXS ports, the Vega 5000 analog VoIP Gateway is designed to connect standard analog handsets typically to an Internet Telephony Service Provider (ITSP) or a corporate network. Vega 5000 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Nuance Speech Solutions Maker Description Detail
RealSpeak™ Telecom Nuance RealSpeak™ Telecom 4.0 is the only globally high quality text-to-speech solution. Boasting unrivaled platform support, Nuance's market-leading software converts text into startlingly human-sounding speech in more than 26 languages and 40 voices in a variety of different accents and speaking styles.

Nuance RealSpeak Nuance RealSpeak Text-To-Speech TTS solution
Nuance Recognizer Nuance Nuance Recognizer v9 is the speech recognition solution of choice for companies looking to achieve differentiation and win customer loyalty by delivering an exceptional customer experience. Nuance Recognizer Nuance Recognizer, Automatic Speech Recognition ASR, Open Speech Recognition OSR, Voice Recognition
SpeechSecure Nuance Nuance SpeechSecure™ uses patented biometric technology to verify callers' identities based on characteristics of their specific vocal patterns. It provides added security for callers who need to access personal information over the telephone. From financial services to employee benefits, SpeechSecure enables a host of commercial applications that demand top security without sacrificing caller convenience. Nuance Speech Secure Nuance Speech Secure, Speaker Verification
Nuance Verifier Nuance Nuance Verifier, Nuance's advanced voice authentication software, enables businesses to provide secure access to sensitive information over the telephone. Nuance Verifier voice authentication software creates individual voiceprints to authenticate callers and customers with just their voices, enabling secure access to information. Nuance Verifier can also deliver improved caller satisfaction through convenient access to key automated speech solutions, including financial & retail transactions and account management, personal information access, time management, PIN reset, and benefit access. Nuance Verifier Nuance Verifier, Speaker Verification
Polycom Phones Maker Description Detail
SoundPoint IP 301 Polycom

A Cost-Effective Choice For IP Communications.

  • Two-line entry-level phone
  • Intuitive user interface with single-button access to telephony features offers an easy transition from legacy PBX and Key Systems to Voice over IP
  • Interoperability with leading IP PBX and Softswitch platforms
  • SIP or MGCP
 IP 301
SoundPoint IP 320/330 Polycom

Excellent Sound Quality And An Enterprise-Grade Feature Set

  • Two-line entry-level phones
  • Superb sound quality and full-duplex speakerphone performance with Polycom Acoustic Clarity Technology
  • Enterprise-grade feature set
  • Easy to configure and use
  • Integrated Power over Ethernet support
  • Interoperability with leading IP PBX and Softswitch platforms
  • SIP
 IP 320/330 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 430 Polycom

Full-Duplex Speakerphone And A Robust Feature Set In A Two-Line Phone

  • Two-line phone for general business users
  • Outstanding voice quality and smoothness of natural two-way conversations with Polycom Acoustic Clarity Technology
  • Intuitive, familiar user interface that is consistent with that on the higher-end Polycom phones
  • Easy-to-read graphical LCD display
  • Choice of powering options (PoE or AC adapter)
  • Interoperability with leading IP PBX and Softswitch platforms
  • SIP
 IP 430 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 501 Polycom

Three-line desktop IP telephone that delivers exceptional sound quality

  • Superb voice quality when used with a headset, handset or in hands-free speakerphone mode
  • Full-duplex speakerphone with Polycom Acoustic Clarity Technology
  • Dedicated feature keys offer one-button access to essential telephony features
  • Interoperable with leading IP PBX and Softswitch platforms
  • SIP or MGCP
 IP 501 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 550 Polycom

Cutting-Edge SIP Feature Set Meets Polycom® HD Voice

  • Four-line manager’s phone
  • Revolutionary voice quality with Polycom HD Voice
  • Cutting-edge SIP features
  • Backlit, easy-to-read LCD with support of Asian characters
  • Interoperability with leading SIP-based IP PBX and Softswitch platforms
  • SIP
 IP 550 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 560 Polycom

A future-proof SIP phone that combines GigE support
and the Polycom HD Voice experience

  • Inbuilt Gigabit Ethernet support
  • Four lines
  • Revolutionary voice quality with Polycom HD Voice
  • Cutting-edge SIP features
  • Engineered to make installation and upgrades simple
 IP 560 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 601 Polycom

Six-lines, advanced functionality, and Expansion Module support

  • Six-line phone that is ideal for users requiring multiple lines and / or advanced features
  • Excellent voice quality with Polycom Acoustic Clarity Technology
  • Expandability to support up to three SoundPoint® IP Expansion Modules
  • Intuitive user interface with single-button access to common telephony features
  • High-resolution graphical LCD with support of Asian characters
  • Flexible powering options (PoE or AC adapter)
  • Interoperability with leading IP PBX and Softswitch platforms
  • SIP, MGCP
 IP 601 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 650 Polycom

High-Performance IP Phone with Polycom HD Voice

  • Six-line executive phone
  • Revolutionary voice quality with Polycom HD Voice
  • Advanced, cutting-edge features and applications
  • Expandable to support three Expansion Modules
  • Interoperable with leading SIP-based IP PBX and Softswitch platforms
  • SIP
 IP 650 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP Expansion Module Polycom

Turn Your SoundPoint® IP 601 or 650 Into a High-Performance Attendant Console

  • Augments the user interface of the SoundPoint IP 601 or 650
  • Creates together with a host phone a high-performance, productivity-enhancing solution for telephone attendants
  • Simplifies management and monitoring of a high volume of simultaneous calls
  • Provides an easy transition from traditional Key Systems to the features and functionality of Voice over IP
 IP Expansion Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
SoundPoint IP 4000 Polycom

The Clear SIP Conferencing Solution

  • Ideal for offices and small- to medium-sized conference rooms
  • Polycom Acoustic Clarity Technology for outstanding sound quality and full-duplex speakerphone performance
  • Business-class SIP features
  • Easy-to-read backlit LCD with intuitive user interface
 IP 4000 Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 
enteo PC Life Cycle Maker Description Detail
Inventory enteo enteo v6 Inventory always keeps you up to date on all hardware and software components. It records local and remote IT assets such as network components, software, desktops, servers, laptops, and even virtual computers. enteo v6 Inventory identifies the precise version and automatically categorizes hardware and software products, providing an effective information base for standardization, strategic sourcing, and successful license management projects. enteo v6 Inventory Brochure enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
NetInstall enteo enteo v6 NetInstall sets new standards in all areas of software and configuration management through its innovative technologies and Vista support. The system is defined by means of policy-based management, and the compliance-focused infrastructure automatically guarantees that implementation will succeed. At the same time, enteo v6 NetInstall enhances the transparency of your software infrastructure, meaning the compliance status of all systems is clear at any given time. You save time and manpower and can respond more flexibly to changing requirements. End devices are thus constantly up to date and administrators are free to concentrate on any exceptions to the rule. enteo v6 NetInstall enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
OS Deployment enteo Automated provision of operating systems with enteo v6 OS Deployment allows you to save valuable time, eliminate sources of error, and achieve greater flexibility due to hardware independence. Using rule-based assignment and company-wide distribution, enteo v6 OS Deployment enables the complete end-to-end implementation of operating system installation across the whole company, including remote company sites with a narrowband connection—even at night or on weekends. enteo v6 OS Deployment enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Patch Management enteo enteo v6 Patch Management with Vista support enables a high level of automation for all phases of patch management. This ranges from identifying weak points in the network and selecting relevant patches, to quality control and rule-based implementation. enteo v6 Patch Management provides you with a complete overview of all weak points as well as the security status of all systems, enabling you to undertake targeted measures quickly and securely, before anything can happen. enteo v6 Patch Management enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Portal enteo With enteo v6 Portal you can localize your software and computer management and allow your IT department to concentrate on other tasks. As a result, such processes as allocating applications to specific users are now performed by the departments concerned. This not only drastically cuts your IT department’s time and manpower costs for software management, but also guarantees a higher level of satisfaction among end users. Departments can always determine quickly and individually what kinds of changes need to be made. To this end, enteo v6 Portal uses the comprehensive role-based and authorization model from enteo v6, allowing you to clearly outline responsibilities and tasks. enteo v6 Portal enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Remote enteo enteo v6 Remote makes proactive support possible by detecting malfunctions soon after they occur. Its fast trouble-shooting drastically cuts desktop, laptop, and server downtimes. Integrated into enteo v6 products and existing IT service management tools, enteo v6 Remote streamlines your support processes and ensures shorter processing times. Current hardware, software, and configuration information can be accessed directly in order to detect malfunctions. You can also keep constant track of important user-free systems such as kiosk systems or CNC machines; real-life monitoring makes this possible for a number of systems simultaneously. The robust protocol speeds up access to WAN-based devices and for mobile users. enteo v6 Remote also supports complex applications such as CAD tools and Java-based applications. enteo v6 Remote enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Business Intelligence enteo Business Intelligence (BI) plays an indispensable part in the various areas of a company and its environment. The data volumes generated by firms during the course of their regular business activities are growing ever larger. It is therefore essential that the relevant information contained in this data is efficiently and appropriately prepared. enteo Business Intelligence enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
License Management enteo enteo License Management automatically detects all software used by your company, on both networked and standalone computers. enteo License Management identifies the precise versions of over 45,000 products, including software suites, with the help of enteo Inventory and supplies them with licensing information. Contractual parameters of the top 500 software manufacturers are already integrated in enteo License Management and are regularly updated via Web Portal. The automatic analysis feature supplies reliable information concerning underlicensing, and any unnecessary or unused software licenses. This cuts your licensing and maintenance costs considerably. Thanks to automatic monitoring of important licensing periods, contractual penalties and applications that suddenly terminate become a thing of the past. enteo License Management enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

 

 
LiveManage enteo enteo LiveManage enables fully automated backup, migration, and recovery processes for all user data and settings (user state). The application safeguards employee productivity and provides greater flexibility in the event of hardware and software malfunctions, malware threats, or internal company changes. Furthermore, enteo LiveManage also addresses the special needs of enterprise migration and continuity management. The solution features excellent scalability and can be fully automated by means of simple enteo v6 NetInstall scripts. enteo LiveManage enteo PC Life Cycle, Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, Training, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module
Compliance Suite enteo The enteo v6 Compliance Suite enables companies to respond to external compliance requirements (SOX, Basel II), to optimize security, and to avoid having too many or too few licenses for software. The level of compliance for any one system on the network can be easily accessed at any time. Targeted measures can now be implemented in the event of any deviations from pre-established rules.  
Client Suite enteo Are the mobile users in your company satisfied with the quality of IT service they are receiving? Is TCO a subject of constant discussion in your company? Does it seem impossible to ensure your security patching is as up to date as it should be? Do you need to install a new version of an operating system or application across the entire network? Do concepts such as ”on-demand business” and ”the real-time enterprise” increase the strain on yourIT infrastructure?
Enteo’s v6 Client Suite enables you to react quickly to changing requirements. It is designed to achieve a significant reduction in TCO, in both the rollout and operating phases. This is an easy-to-use solution for the system management of desktops and laptops across their entire lifecycle, with full Vista support.		  
Management Suite For Citrix Presentation Serve enteo enteo v6 incorporates technologies for Citrix Access environments that solve these challenges and create additional benefits, with enteo V6 being an integral part of the Citrix ecosystem.  
Neverfail Solutions Maker Description Detail
Neverfail for VMware VirtualCenter Neverfail Neverfail for VMware VirtualCenter is the only continuous availability solution designed to automatically protect your VirtualCenter management environment, including License Server.  
Neverfail for Microsoft Exchange Neverfail Built on the Neverfail Continuous Availability Platform , you can be certain that Exchange will be available 24x7 even when servers are affected by planned and unplanned outages.  
Neverfail for Microsoft SharePoint Neverfail Neverfail for Microsoft SharePoint will keep your users connected to SharePoint and protect the servers that host your valuable SharePoint content, whether it resides in SQL Server, SharePoint Public Folders or a file system.  
Neverfail for Microsoft® SQL Server Neverfail Delivering Application Availability and Continuous Data Protection for SQL Server  
Neverfail for Microsoft File Server Neverfail Neverfail for Microsoft File Server is the only high availability and disaster recovery solution that proactively monitors your entire File Server environment, ensuring maximum data availability and protection for the critical documents that drive your business.  
Neverfail for Microsoft IIS Neverfail Neverfail for Microsoft IIS is the most effective, comprehensive high availability and disaster recovery solution for Microsoft Internet Information Services on the market today.  
Neverfail for Lotus Domino