|
Improve the End-User Support Experience
|
Whether new to self-service or migrating from an
existing solution, our Help Desk clients’ end-users
have been amazed at how easy it is to use the
RightAnswers Unified Knowledge Suite to leverage the
inherent power of their knowledge base. Because the
RightAnswers Self-Service solution has been
specifically designed to leverage a simple, yet rich
and effective intuitive user interface, it gives
end-users a 24x7, online channel to quickly and
easily find solutions and provide a smooth
transition to self-ticketing.
The RightAnswers Self-Service solution
establishes a “personalized” environment that gives
end-users easy access to support announcements, open
ticket tracking, FAQs, bookmarked “favorite”
solutions, and related solutions (via New and
Noteworthy and Did You Know features)
to provide an additional level of insight and
education. And, because it includes a self-service
toolbar, end-users can easily search for solutions
within a proven self-service taxonomy.
|
|
