Customer Service, Customer Care, Service Center, Call Center, Help Desk, HelpDesk, ITIL, Service and Support, IP Contact Center, IP Communications management, Voice Over IP, IPCC, IPCM, VoIP, Text-to-Speech, TTS, Automatic Speech Recognition, ASR, Open Speech Recognition, OSR, SIP IP Phones, Headsets, USB headset, Frontrange Solutions, HEAT Help Desk, ITSM, IT Service Management, Nuance, Polycom, Plantronics, RightAnswers, Knowledgebase, Asset management, PC Life Cycle, NeverFail, disaster recovery, VegaStream, SIP Gateway, IP Gateway, Linksys, CMDB, Configuration Management Database,Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Knowledge Management and Self Service module

office (404) 549-8053

fax (678) 802-4747

    sales@baisysterms.net

GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  



 
RightAnswers Solution Manager

Having the “right” solution content in your Knowledge Base is critical to any Knowledge Management strategy. RightAnswers’ Solution Manager provides an effective and easy-to-use vehicle for managing your Knowledge Base by creating new company-specific Knowledge articles and modifying information found in the RightAnswers Knowledge-Paks®. Solution Manager is modeled on RightAnswers’ internal publishing tools and processes and leverages our knowledge-centric best practices.

Solution Manager

Fully integrated with both RightAnswers Self-Service and RightAnswers Support Analyst, Solution Manager allows you to:

  • Manage your content by easily proposing and creating new, as well as editing, existing solutions
  • Enrich your content creation by leveraging HTML or WYSIWYG tools
  • Track content creation through a two-step approval process and auditing capabilities
  • Reuse existing content
  • Employ “Best Practices” via RightAnswers-supplied templates, field formats, and pre-defined categories.