GSA contract number GS-35F-0886N for ITIL Help Desk and Service Management Solutions  

RightAnswers currently has over 1.5 million licensed users from various industry-leading enterprises and higher education institutions benefitting from our Self-Service, Support Analyst, and Content solutions. Here's what they have to say about RightAnswers.

• "We chose RightAnswers because their approach to Self-Service and Knowledge Management delivers enormous value. The Unified Knowledge Suite’s flexibility creates a single solution that meets the diverse needs across the University system and enables us to assume a role in the knowledge-authoring process as well as leverage the company’s Custom Content authoring services. In addition, RightAnswers has partnered with our team to establish best-practices project guidance to successfully implement the solution and position us for maximum user adoption."
  - Director of Desktop Technology, University of Missouri
   
• "RightAnswers’ Self-Service and Support Analyst have been integral tools in helping us provide effective and consistent support for our clients. It has been a dynamic knowledge base for our support agents. Also, the Knowledge Success and Client Success services that RightAnswers provide make a significant impact to ensure a quicker time-to-value and greater return on investment for our self-service initiative."
  - Help Desk Manager, Bowdoin College

• "The RightAnswers’ Knowledge Base is proving to be an invaluable resource and integral to our Self-Service initiative’s success. By combining our University-specific content with RightAnswers’ extensive Knowledge-Pak library, we are beginning to share high-impact knowledge across our various campuses and functional units to provide an effective end-user experience and enhance our Service Desk offering."
  - Enterprise Help Desk Manager, University of Missouri

• "We have found RightAnswers to be very responsive to our needs. It is obvious that they are committed to supporting us in any way reasonably possible. In short, Right Answers is the right solution for us."
  - Technical Support Desk, Berry College
   
• "RightAnswers is genuinely interested in making sure that our implementation is hugely successful.”
  - eSystem Support Manager Cardinal Health

• "When I attend future workshops hosted by anyone else, I will compare how they were done to the RightAnswers workshop. I learned so much to help make our RightAnswers implementation a success. Meeting with others in my field was a definite plus that will help me beyond RightAnswers."
  - Director of User Support Services, Emporia State University
   
• "The workshop was very informative and provided me invaluable information I needed (to hear again) to take this project forward. It was also great to meet other people and exchange ideas about the system."
  - Support Services Coordinator, CUNY-BMCC
   
• "As for the workshop, we only have GREAT things to say. The information was excellent, the content was excellent, and the class size was perfect."
  - Help Desk Manager, County of Tulare (CA)

• “RightAnswers has been just the thing we have been looking for. The fact that we can add custom content makes it a powerful tool for supporting our client. We are excited about this product and with time it will grow to be a critical part of our operations.”
  - Service Delivery Manager, L3 Government Services

• “RightAnswers has provided an excellent pre-packaged solution for application support that's easy to search and find detailed answers. One of the most exciting features is the Knowledge Cycle!"
  - Help Desk Analyst, QAD Inc

• "The level of professionalism the technical support staff of RightAnswers provided went beyond my expectations!”
  - Help Desk Administrator, Sagicor Life